- Appeal to colleagues.
- Company mission.
- Company philosophy.
- What does the company expect from you?
- What can you expect from the company?
- Future of the company Minfociv.
- Principles of working with clients.
- Continuous quality improvement.
- Mandatory rules.
Appeal to colleagues
Dear colleagues, translators, foreign language tutors and other specialists! This corporate culture describes the principles of our company's life, which were created with one goal - to make this life as correct and thoughtful as possible for both us and our clients. All the rules describe the direction in which to move, but each of us must make these movements independently! Any translator, tutor or other specialist can change or supplement these standards with my consent. Sincerely, Andrei Petrovich.
Company's mission
Our mission is written, oral translation and learning of foreign languages, while maintaining high quality standards. Minfociv, will attract attention and most effectively achieve the main goal - increasing the number of orders!
This will require the constant efforts of our team: managers, translators, tutors and other specialists.
Our values are: qualified employees, high quality, love for our work, honesty. With this mission, we are gradually taking up ever larger market shares in almost all countries of the world!
Company philosophy
Our team is the most important thing in the organization. We work with goal-oriented specialists in their field. For this purpose, a special system of employee selection was created, and periodic quality control, which filters out people who do not meet our high requirements. Only the best work with us!
Each of our employees, be it a translator, a foreign language tutor or another specialist, is considered by the company as a partner and a friend in one person, who makes a very important contribution to achieving the common goal. We expect maximum efficiency from everyone.
What does the company expect from you?
The global goal of our company is to become a leader in the market: studying foreign languages, written translations, oral translations in Russian-speaking, English-speaking, French-speaking countries. Therefore, we want all our specialists to be not only excellent professionals, but also strive to become the best in their field of activity!
First of all, we expect activity, determination and a desire to learn. The following are welcome: desire to work, focus on results, attention to detail, organization, responsibility, self-control, politeness.
We are a single team, and everyone becomes part of a large, unified whole. Only by working together can we achieve our goals.
And everyone must set themselves: a personal goal “To become the best in their field” and a common goal “To make our company the best”!
What can you expect from the company?
Our company values and respects each specialist, partner. In turn, we hope for full reciprocity on your part.
We believe that mutual respect will produce excellent results!
All our specialists are part of a large and friendly team "Minfociv"Everyone can always talk, express their doubts and dissatisfaction, ask for help or just have a heart-to-heart talk over a cup of tea.
Our company will always help, give valuable advice and, in general, will lead you to the level of the best in your field, which is our goal.
Future of the company Minfociv
Our company strives to be a leader in the field of written translation, interpretation and learning foreign languages. In the future, we plan to take leading positions in Russian-speaking, French-speaking and English-speaking countries within 4 years (until 2020). Therefore, all specialists of our company must make every effort to achieve these goals. Together we will succeed! We will be known as: the best specialists, translators and tutors of foreign languages, high quality standards Minfociv.
It is important to remember that in the near future our core business will become very closely connected to the Internet, so we are already focusing on development in the Internet area. Most business processes by 2020 will be fully or partially operated via the Internet.
Principles of working with clients
“The goal of each of us is to help the client!” is the main principle of our company in working with clients.
Our goal is not just to help the client, we need to make the client permanent! This can only be achieved in one way - to make the client very satisfied. This is exactly what our efforts should be aimed at.
Our clients should feel maximum attention, high-quality service and deep satisfaction from cooperation with us.
Continuous quality improvement
We focus on quality, but we must remember that there is no limit to perfection!
Each of us must constantly think about how we can improve our company (any process, any service) and, having come up with something, implement it! Only in this way will we be market leaders.
Constantly contact clients, ask them questions: “What didn’t you like? What can be improved? How do they want to see our cooperation? Are they satisfied with our services?” All the information received must be analyzed together, think about how we can improve our business processes.
Mandatory rules
- Market orientationIf a specialist thinks in the format of “just to get it done” – he is not our specialist.
- ControllabilityOnly what is under control can be made of high quality.
- PlanningYou can only achieve quality if you know what the end result should look like.
- Quality is the beginning. First you need to take care of the quality, and only then do it
- Immediately and for a long timeDone well, it saves time and money.
- StandardizationAny achievement in quality must be reinforced.
- Begin with yourself. Start improving what you are personally responsible for.