How should a customer respond to a poor quality translation?

If you receive a poor translation, it is important to respond constructively and professionally. Here is a detailed guide:

1. Keep calm:

• Don't rush to conclusions and don't react emotionally. First, evaluate the situation objectively.

2. Analyze the translation:

• Carefully examine the translation and identify specific errors or shortcomings. These may include grammatical errors, incorrect use of terms, or inconsistency in style.

3. Prepare specific examples:

• Collect examples of errors and problem areas in the translation. This will help the translator understand what exactly needs to be corrected.

4. Contact a translator:

• Write a polite letter to the translator, pointing out the errors you have found and providing specific examples. Avoid accusations and try to be constructive.

5. Suggest a solution:

• Discuss possible solutions to the problem. This could include correcting errors, providing additional time for revision, or engaging another specialist to check the translation.

6. Discuss compensation:

• If the errors are serious and require significant revision, discuss the possibility of a partial refund or a discount on future projects.

7. Make an agreement for the future:

• To avoid similar situations in the future, discuss your expectations and requirements for the quality of the translation with the translator. It may be worth concluding a written agreement in which all the conditions will be spelled out.

Sample letter to a translator:

"Hello, [Translator's name],

Thank you for completing the translation. However, during the review we found several errors and inconsistencies. For example, [give specific examples]. We would like to discuss possible ways to correct these errors. Please let us know how you can help in this situation.

Sincerely, [Your name]"

By following these steps, you can resolve the issue constructively and maintain a good relationship with the translator.